“The Computer Guy Store in Goshen is a hidden gem that I discovered quite by accident while experiencing a home network problem. The IT person who arrived at my home took care of my issue in under and hour and even solved a problem I did not realize I even had. I was truly blessed to have such an experienced professional that not only understood the issue within minutes, but displayed what I considered the perfect “bedside manner”…..speaking TO the customer…..not DOWN to the customer. It was refreshing to have such a respectful and sincere person not only explain the issue in clear terms, but also answer questions patiently and respectfully.
My next experience was when I came to the store for a laptop repair, and discovered that the cost of repair exceeded the value of the item. I then purchased a refurbished laptop from them and when I discovered that it had a small battery charging issue, they did not hesitate to replace the battery at no charge. This was a true testament that they stand behind their parts and service. The Computer Guy Store has earned my trust AND my business for future years to come!”
New Market Transportation
“Many thanks to Kevin and the rest of the courteous staff at The Computer Guy. I cannot recommend your service more highly, both for my home and for our business. No matter how large or small the problem, Kevin is always quick to respond, and even quicker to fix. As an owner of a small business in town, I can’t tell you how valuable it is for me to just pick up a phone whenever a problem with one of our computers arises. I used to sweat those issues, now I can rest easy knowing that a solution is just a call away. Thank you!”
CCI Construction, Inc.
“Kevin (now “The Computer Guy”) has provided our company with IT service and support for over 7 years. He and his company have assisted us as our company and network have grown through the years. Without our own in-house IT Department, The Computer Guy is there for us – making us feel as if they are our in-house IT Department. No matter the time or the problem, The Computer Guy has been there to support us.”
Sugar Loaf NY
“It’s nice talking to a familiar voice or seeing a face you recognize when your having a problem with your computer. Rather than talking to someone in another country or large shop where your just a number or dollar. Kevin and gang have been there for years and understand the courtesy and best interests of their customers for building a local business. Plus you feel better supporting your community and watching that roll over to other local business. Thanks for your caring service.”
Vincent G Grey
I want to record the excellent service that was rendered to me by a small business firm in our area. As my home is very close to the NJ/NY State Line, the firm’s field of operations covers northern New Jersey in Sussex County and the southern New York area in Orange County. The firm is: The Computer Guy, 2 Overlook Drive, Warwick, NY 10990 (845-988-0708)
The business is run by Mr. Kevin Brand and is assisted by several other technicians. I found them to be pleasant, courteous and very competent.
My experience with the firm began when I needed to replace my old computer. Mr. Brand came to my home and installed a new one but that turned out to be defective. He came back with another unit and has spent a lot of time updating all my old files and programs.
He remained committed to achieving the correct performance of my installation — which far exceeded the time needed for normal equipment upgrades. He completed the tasks without complaint or additional cost to me.
I think that such dedication to business ethics deserves to be commended and acknowledged by the business community.